You can always contact us for any reason at All in-store RMAs will be handled on the spot, following the same policy (skipping the shipping).
Some items are ineligible for return or exchange. To use your store credit on Trading Card Game (TCG) singles, place your order for in-store pickup, then contact us to use your store credit and we will ship your cards as normal. Note that store credit is available only on the main website and in-store and does not apply to. Then, simply purchase whichever item(s) you want from our website. To exchange your item(s), wait for your store credit refund to be issued. Please remember it can take some time for your bank or credit card company to process and post the refund. Please allow up to 5 business days for this process. We are only able to credit the original card used to make the purchase. If the returned product(s) have met the requirements, you’ll be automatically refunded on your original payment method and we will email you confirmation. Note: We are not responsible for loss or damage caused during return shipment, so please package your item(s) carefully. Drop the package off at the shipping carrier’s closest location.Print out the shipping label and securely attach it to the package.Package your item securely to reduce risk of damage during return.Instructions for ReturnĪfter you have received authorization to return your item(s), follow these steps: If you are missing internal components to your item, please contact the manufacturer directly for replacement pieces. We will handle these requests ASAP if they are within 30 days after delivery.
If you did not receive the item(s) that you ordered, please reach out to or via our contact page on our website. If you provide us with proof of shipment and cost, we can authorize store credit for that amount during refund.įor items clearly damaged during initial shipment/delivery (as evidenced by damaged packaging, tire marks, etc.), please file a damaged delivery claim with the carrier (e.g., USPS or UPS). We will email you a prepaid shipping label.įor RMAs without an exchange (i.e., refund only) we require you to pay return shipping.įor orders outside the continental US, customers are responsible for purchasing a label and sending the item(s) back to our store after the RMA is authorized.
GFTP EN128 DARK MAGICIAN FOR FREE
Domestic OrdersįREE RETURN SHIPPING - All orders shipped to the continental US are eligible for free return shipping using a carrier that we’ve selected if you select to exchange the item for another item or for store credit / gift card. You cannot “return” items to us that were not purchased from us.
We will also need a receipt or record of your order in our system. To be eligible for a return, your item must be in the same condition as we shipped or sold it, unworn or unused, and in its original packaging. Items sent back to us without an authorized return will not be accepted. If your RMA is accepted, we’ll notify you within 1-2 business days. Please specify if you are looking for a refund or exchange. To start a return merchandise authorization or exchange (RMA), contact us at or see us in-store. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. At Nutmeg Games, we do everything we can to ensure you are happy with your purchase, but sometimes we just need to make it right, so we have made our return policy easy.
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